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Temporary Service Notice: Due to scheduled maintenance at Tarion, updates to the Ontario Builder Directory will be temporarily paused from July 24 to August 4, 2026. During this time, the directory may not display the most up-to-date builder and seller information. Regular updates are expected to resume on August 4, 2026. If you have any questions, please contact the HCRA.

The Home Construction Regulatory Authority (HCRA) The Home Construction Regulatory Authority (HCRA)
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    • Expectations For Your Builder
    • Before You Buy
    • After You Buy
    • Resources for New Canadians
    • Consumer Education & Resource Hub
    • Builder Portal
      • Do I Need a Licence?
      • New Applicants: Getting Ready to Apply for a Licence
      • Competency Requirement
      • Applying for or Renewing a Licence
      • Your Duties as a Licensee
      • Licensing Fees
      • Licensing FAQs
    • HCRA Directives & Advisories
    • Code of Ethics
    • Discipline & Appeals Committee
    • Licence Appeal Tribunal
    • Technical Research & Education Resource Hub
    • Ontario Builder Directory
    • Illegal Building
    • HCRA Actions & Decisions
    • Administrative Penalties
    • Consumer & Industry Advisory Councils
    • News & Events
    • Subscribe to HCRA Updates
    • Complaints Process
    • How to File a Complaint
    • Potential Outcomes of Your Complaint
    • If You Are the Subject of a Complaint
    • What We Do
    • Careers & Culture
    • Board of Directors
    • Leadership Team
    • Corporate Plans & Reports
    • By-laws & Policies
    • HCRA Performance Audit
    • Consultations
    • Expectations For Your Builder
    • Before You Buy
    • After You Buy
    • Resources for New Canadians
    • Consumer Education & Resource Hub
    • Builder Portal
      • Do I Need a Licence?
      • New Applicants: Getting Ready to Apply for a Licence
      • Competency Requirement
      • Applying for or Renewing a Licence
      • Your Duties as a Licensee
      • Licensing Fees
      • Licensing FAQs
    • HCRA Directives & Advisories
    • Code of Ethics
    • Discipline & Appeals Committee
    • Licence Appeal Tribunal
    • Technical Research & Education Resource Hub
    • Ontario Builder Directory
    • Illegal Building
    • HCRA Actions & Decisions
    • Administrative Penalties
    • Consumer & Industry Advisory Councils
    • News & Events
    • Subscribe to HCRA Updates
    • Complaints Process
    • How to File a Complaint
    • Potential Outcomes of Your Complaint
    • If You Are the Subject of a Complaint
    • What We Do
    • Careers & Culture
    • Board of Directors
    • Leadership Team
    • Corporate Plans & Reports
    • By-laws & Policies
    • HCRA Performance Audit
    • Consultations

File a Complaint

File a Complaint


Reporting complaints and concerns helps the HCRA protect the public and informs future improvements to builder and seller competency requirements.

If you have concerns regarding the conduct of a builder or seller, please complete the Licensed Builder/Seller Conduct Complaint form.

If you have information about a builder or vendor who is not licensed, please complete the Illegal Building/Selling Complaint form.

Learn more about HCRA’s complaints process.






Homebuyers

  • Expectations For Your Builder
  • Before You Buy
  • After You Buy
  • Resources for New Canadians
  • Consumer Education & Resource Hub

Home Builders & Sellers

  • Builder Portal
  • Licensing
  • Do I Need a Licence?
  • New Applicants: Getting Ready to Apply for a Licence
  • Competency Requirement
  • Applying for or Renewing a Licence
  • Your Duties as a Licensee
  • Licensing Fees
  • Licence Appeal Tribunal
  • HCRA Directives & Advisories
  • Code of Ethics
  • Discipline & Appeals Committee
  • Technical Research & Education Resource Hub

Consumer Protection

  • Ontario Builder Directory
  • Illegal Building
  • HCRA Actions & Decisions
  • Administrative Penalties
  • Consumer & Industry Advisory Councils
  • News & Events
  • Subscribe to HCRA Updates

Complaints

  • Complaints Process
  • How to File a Complaint
  • Potential Outcomes of Your Complaint
  • If You Are the Subject of a Complaint

About Us

  • What We Do
  • Careers & Culture
  • Leadership Team
  • Board of Directors
  • Corporate Plans & Reports
  • By-laws & Policies
  • HCRA Performance Audit
  • Consultations

News & Events

Blog

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Email: info@hcraontario.ca
Phone: (416) 487-HCRA (4272)

Toll Free: 1-800-582-7994

Monday to Friday: 9:00AM-5:00PM

The HCRA is committed to providing French language services. Please contact us if you require assistance.

40 Sheppard Ave. W, Suite 400

Toronto, ON M2N 6K9
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The HCRA office is closed to the public and does not accept courier deliveries. The HCRA only accepts regular mail through Canada Post.

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